Short version: Shadow Heist is a game you may play for your own enjoyment. Coins, tools and lives bought inside it are part of the game, not property with real-world value. Refunds go through the App Store or Google Play, not through us. Nothing here removes the consumer rights French and EU law gives you.
1. Who these terms are with
These Terms & Conditions (the “Terms”) form an agreement between you and:
- Publisher
- Short & Petit
- Contact
- support@shortandpetit.com
“We”, “us” and “our” mean Short & Petit. “You” means the person using the Shadow Heist mobile game (the “Game”).
2. Accepting these terms
By downloading, installing or playing the Game, you accept these Terms. If you do not accept them, do not use the Game.
Your use of the Game is also subject to the terms of the platform you obtained it from — Apple's App Store or Google Play. Where the platform's terms conflict with these Terms in respect of your relationship with that platform, the platform's terms prevail.
3. Who may play
Shadow Heist is a general-audience game. It is not directed at children under the age of 13 (or under 15 in France).
If you are under the age of majority in your country of residence, you may play only if your parent or legal guardian has read and accepted these Terms on your behalf. If you are a parent or guardian and you allow a child to use your device, you accept these Terms on their behalf and you are responsible for their use of the Game.
Purchases deserve particular attention here. The Game offers optional purchases made with the payment method registered on the device. If a child has access to your device and to that payment method, they may be able to make a purchase without asking you first. Both platforms provide controls that prevent this, and we recommend enabling them:
- iOS — Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases, or Ask to Buy under Family Sharing
- Android — the Google Play app → Settings → Authentication → require authentication for purchases, or Google Family Link
An unauthorised purchase made by a child is handled by the platform's refund process, described in section 6. We cannot reverse a platform charge ourselves, but tell us and we will help where we can.
4. Licence to use the Game
We grant you a personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and play the Game on devices you own or control, for your own private, non-commercial entertainment.
You may not:
- Copy, sell, rent, sublicense or otherwise distribute the Game
- Reverse engineer, decompile or disassemble the Game, except to the extent this cannot lawfully be prohibited
- Modify the Game, or use modified or unofficial versions of it
- Use cheats, automation, memory editors or similar tools to alter gameplay, progression or the coin balance
- Attempt to obtain coins, tools, lives or passes other than by playing the Game or by purchasing them through the platform
- Remove or obscure any copyright or other proprietary notice
- Use the Game for any unlawful purpose, or in any way that breaches applicable law
5. Virtual items and in-game currency
The Game contains virtual items: coins, thief tools and their charges, lives, and time-limited passes (together, “Virtual Items”).
Virtual Items are a feature of the Game. They are licensed to you for use inside the Game and nothing more. Specifically:
- They have no monetary value and are not your property, a currency, a payment instrument, a security, or a balance you hold with us
- They cannot be exchanged for money, goods or anything of value outside the Game
- They cannot be transferred to another player, account or device, and cannot be sold or traded
- They exist only in your local save data. If you uninstall the Game, reset it to factory defaults, or lose the device, they are gone and we cannot restore them, because we hold no copy of your progress
We may add, change, rebalance, reprice or remove Virtual Items and game features as the Game develops. Balancing a game is an ongoing part of running it. We will not do so in a way that deprives you of the substance of a purchase already made without offering a reasonable equivalent.
6. Purchases, and your right of withdrawal
Purchases of coins are made through the App Store or Google Play. The contract of sale for that transaction is concluded with the platform under its own terms, and payment is processed by it. We never receive your payment details.
Right of withdrawal. As a consumer in the European Union you normally have fourteen days to withdraw from a distance contract. For digital content supplied immediately, that right is lost once supply has begun with your prior express consent and your acknowledgement that you thereby lose it (French Consumer Code, art. L221-28 13°). Coins are credited to your balance immediately on purchase, so by completing a purchase you expressly request immediate delivery and acknowledge that you will no longer be able to withdraw from it.
Refunds. Requests are handled by the platform you purchased from, under its refund policy — we cannot issue, approve or reverse a platform refund ourselves:
If a purchase failed to credit coins to your balance, that is a problem with the Game and we want to hear about it: contact us at support@shortandpetit.com.
None of the above affects your statutory rights as a consumer, including the legal guarantee of conformity (French Consumer Code, art. L217-1 et seq.) and the guarantee against hidden defects (Civil Code, art. 1641 et seq.).
7. Intellectual property
The Game and everything in it — its code, artwork, characters, level design, music, sound effects, text and name — belong to Short & Petit or to our licensors, and are protected by copyright and other intellectual property laws. These Terms grant you a licence to play, not any ownership of the Game or of anything in it.
You are welcome to record, stream and publish videos or screenshots of your own gameplay, including on monetised channels, provided you do not present the Game as your own work and do not distribute the Game itself or its assets.
8. Availability, updates and changes
We aim to keep the Game working and available, but we do not guarantee that it will be uninterrupted, error-free, or compatible with every device or operating-system version. We may update, modify or discontinue the Game, or any part of it, at any time.
Updates are distributed through the App Store and Google Play. Some updates are necessary for the Game to keep working — for example after an operating-system change — and an older version may stop functioning correctly if you choose not to install them.
Your progress is stored on your device. If we discontinue the Game, an installed copy will keep working as long as your device and operating system support it, but platform downloads of the additional content described in the Privacy Policy may cease to be available.
9. Termination
You may stop using the Game at any time by uninstalling it. We may suspend or terminate your licence if you materially breach these Terms — in practice, if you cheat, tamper with or redistribute the Game. Termination does not entitle you to a refund of purchases already made, save where the law requires one.
10. Disclaimers and liability
The Game is entertainment software, provided to you as it is and as available. To the fullest extent permitted by law, and without prejudice to the statutory guarantees set out in section 6, we give no warranty that the Game will meet your requirements, run without interruption or error, or be free of components that could affect your device.
To the fullest extent permitted by law, we exclude liability for indirect or consequential loss arising from your use of the Game, including lost progress and lost Virtual Items.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected by this section, and the limitations above apply only so far as the law allows.
11. Privacy
How the Game handles data is described in our Privacy Policy, which forms part of these Terms. In short: the Game collects no personal data.
12. Changes to these terms
We may update these Terms as the Game changes. The current version is always the one published at this address, with the date of the last update shown at the top. Where a change materially affects your rights, we will make it visible in the Game rather than relying on you to re-read this page. Continuing to play after a change means you accept the updated Terms.
13. Governing law and disputes
These Terms are governed by French law. If you are a consumer resident in the European Union, you also benefit from the mandatory protections of the law of your country of residence, and this clause does not deprive you of them.
If you have a complaint, please write to support@shortandpetit.com first — most things are resolved that way. If we cannot resolve it, you may use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr, or refer the matter to a consumer mediator. Failing agreement, the competent courts shall be those designated by the applicable rules of jurisdiction.
14. General
- Severability. If any provision of these Terms is found to be invalid or unenforceable, it applies only to the extent it lawfully can, and the remaining provisions stay in force.
- No waiver. If we do not enforce a provision on one occasion, that is not a waiver of our right to enforce it later.
- Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor of our business, provided your rights under these Terms are not reduced.
- Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Game, and replace any earlier understanding about it.
- Language. These Terms are published in English. A translation, if we provide one, is for convenience; the English version governs.